We offer a 7-day return policy. You have 7 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unopened, unused, and in its original sealed packaging.

Because fragrances are personal hygiene products, we cannot accept returns on bottles that have been opened or sprayed. We highly recommend purchasing our Discovery Sampler Set before committing to a full-sized bottle.

If your order is damaged during transit, please email us at support@elarascents.com within 48 hours of delivery. Please include your order number and a photo/video of the damaged bottle. We will ship a replacement to you immediately at no extra cost.

The fastest way to ensure you get what you want is to return the item you have (if unopened), and once the return is accepted, make a separate purchase for the new item. Please contact our team to guide you through the process.

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.